A Chatbot is an artificial intelligence (AI)-driven program designed to simulate conversation with users and provide automated responses and assistance. It uses Natural Language Processing (NLP) to comprehend user requests and provide conversational responses. Customer service chatbots manage repetitive questions, provide immediate responses, and escalate complex issues to human agents when necessary.
Chatbots can operate without human intervention 24 hours a day, 7 days a week, allowing businesses to improve customer service efficacy and accessibility. These AI-powered virtual assistants can simultaneously manage multiple interactions, thereby reducing response periods and enhancing customer satisfaction overall. Chatbots may generate leads, provide tailored suggestions, and streamline user interactions on websites, messaging applications, and social media. Chatbots improve user experiences across several sectors as AI technology advances.